Information on Tandem Control-IQ UK launch

Tandem’s t:Slim X2 insulin pump

Later this year it will be possible to update the t:slim X2 Insulin Pump to Control-IQ technology, via an optional software update.

Control-IQ technology is an advanced hybrid closed-loop system that uses an algorithm to automatically adjust insulin in response to predicted glucose levels to help increase time in range. As with the Basal-IQ update in 2019, the process for the Control-IQ update will be via the Tandem Device Updater (TDU). Users of the pump will be able to log in at home and, using a unique identification number, be able to initiate the download of the new software to their pump. The company is working towards a Control-IQ software launch date in July 2020.

A statement made on 18 May 2020 by Air Liquide, which distributes the Tandem t:slim insulin pump system in the UK, says, “As people may be able to appreciate, ensuring thorough training of our internal staff during the COVID-19 restrictions has been a challenge. We are currently working hard to put all the required training, processes and procedures in place to ensure that every patient who requires the update has received approval from their HCP and is able to undertake the appropriate training –which must be completed before we rollout the launch to our patients.”

Control-IQ isn’t a compulsory update and users of the t:slim X2 who don’t wish to update to the new software can continue to use their G5 or Basal-IQ enabled pumps as normal.

The statement continues, “We would like to thank the patients and the clinics we work with for their patience whilst we finalise the groundwork for the updates.”

Tandem’s Customer Service team is based in South Shields and is available 24/7: 0800-012-1560.


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