Novo Nordisk A/S has detected that the insulin cartridge holder used in a number of NovoPen Echo and NovoPen 5 batches may crack or break if exposed to certain chemicals, for example household cleaning agents. Novo Nordisk urges people with diabetes using a NovoPen Echo and/or NovoPen 5 from one of the affected batches to contact Novo Nordisk in order to replace the cartridge holder as some could be damaged or subject to damage in the future if not changed.
Dr Avideh Nazeri, Director of Clinical, Medical and Regulatory for Novo Nordisk UK and Ireland said, “Novo Nordisk is committed to delivering high-quality products and sincerely apologises for this unfortunate situation and the concerns and inconvenience it may cause patients and health care professionals. We are working closely with the MHRA and UK patient groups to ensure patient safety and minimise the disruption this situation may cause.”
The batch numbers of the affected batches are listed here: http://bit.ly/NN_recall_July17
To request a replacement cartridge holder, register your contact details (name, address, phone number, email and number of affected cartridge holders) either at the local Novo Nordisk website www.novonordisk.co.uk or contact the Novo Nordisk Customer Care line on 0845 600 5055. Novo Nordisk will extend opening hours of the Customer Care line to include weekends to support patients. Opening hours will be 8am-8pm Mon-Fri and 8am-4pm Sat-Sun.
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