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Returns policy »

How to return a kitbag:
1. Fill out the returns form enclosed with your order.
2. Return by post. We recommend that you send returns by registered post. Please always obtain proof of postage when returning a parcel. Returns are sent at your expense.
3. We always try to process returns as soon as they arrive. However, please allow 2-3 weeks for your return or exchange to be processed.
4. We will refund the full amount you paid for the item, minus postage, unless item is faulty. If you bought using a discount or offer, we will adjust the refund accordingly.
5. Please note that refunds bought as gifts can only be given to the original payer, and if you decide to swap an item, we can’t stop the payer knowing.
6. Postage will only be refunded on items returned which are faulty.

Returns address:

Desang Ltd, c/o Syringa UK Ltd,
1st Floor, Wesbart Building,
Daux Way,
Billingshurst,
RH14 9YR

Postage & packing – UK
• Orders taken online and via the sales orderline are usually dispatched within two working days (or sooner).
• Please allow five working days for your delivery from time of order.

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